Delete your Pumpnow account
You can delete your Pumpnow buyer or driver account in the app, or request deletion by email without installing or signing in to the app. Active orders must first be completed or cancelled. Deleting the app from your phone does not delete your account.
Delete your account in the app
- Open the Pumpnow app and go to Profile.
- Choose Delete Account.
- Review the warning and confirm your account deletion.
Request deletion without the app
- Email support@pumpnow.cofrom your registered email address with the subject "Pumpnow account deletion request".
- Include your full name and registered phone number so we can identify your account.
- Complete any ownership verification requested by support. We may send a verification code or ask for limited information needed to verify ownership.
Do not include your password, payment PIN, or full card details in your email.
What data is deleted?
When account deletion is completed after verification, we remove or anonymise profile information, device tokens, saved payment authorisations, payout details, verification media, and chat attachments. Some records are retained as described below.
What data is kept, and for how long?
The following periods match our privacy policy:
- Transaction and delivery records: up to seven years for tax, payment, dispute, safety, and legal purposes. These records may include the delivery address and coordinates.
- Order chat and support content: normally up to 24 months after the order or support request closes.
- Safety reports: up to five years to prevent repeated abuse and document enforcement decisions.
- Live driver location: temporary real-time tracking entries are removed when the driver goes offline or the delivery ends.
Relevant records may be kept longer where required for an unresolved dispute, safety report, fraud investigation, or applicable tax, financial, or court obligation. When data is no longer required, it is securely deleted or anonymised.